Enabling High Value Outsourcing
Service Delivery Framework, Vendor Management and Metrics Management
Outsourcing statistics for big as well as small businesses indicate that the quality and value of outsourced goods and services are the top priorities. Cost reduction remains the top objective for outsourcing. We work with clients to identify the right vendors for outsourced services and optimize the service delivery framework for best results.
Latest posts
- How BPOs are Leading the Way in Remote Working Models
The landscape of work is undergoing a seismic shift. The rigid structures of the traditional office environment are giving way to a more flexible, employee-centric approach. At the forefront of this revolution are Business Process Outsourcing (BPO) companies, who have embraced remote working in the BPO industry with remarkable success. - What are Cold Callers? Unmasking the mystery of cold calling
Cold callers are individuals who make unsolicited calls to potential customers with the aim of selling a product or service. These calls are termed ‘cold’ because the recipient has not expressed any prior interest in the offer. - A Step-by-Step Guide on How to Calculate Attrition in the BPO Industry
Step into the world of the dynamic and ever-evolving BPO industry and you’ll quickly realize that attrition is a constant challenge. In this post, we unveil the step-by-step guide that will demystify the process of calculating attrition in the BPO industry.
Maximize your Outsourcing ROI
Service Delivery Framework
Setting up the right framework for outsourced service delivery – resource planning, transition plan, process set-up and monitoring mechanism.
Vendor Management
Partnering with the right vendor is one of the most critical steps for successful outsourcing. We help with vendor research, RFP process and vendor onboarding.
Metrics Management
Measuring actionable metrics and setting up a continuous improvement work culture to meet outsourcing objectives and deliver top notch customer experience.
Vendor Selection Process
Identifying and partnering with the right outsourcing partner is a critical step in ensuring seamless transition of processes and stable delivery of outsourced services. We help you right from drafting the SLAs and RFI, inviting proposals, shortlisting the qualified vendors, process transition and continuous monitoring a successful outsourcing relationship.