The extremes on both sides of the curve strongly influence customer behaviour. Hence, It is important to look beyond the MEAN to address the variation in a process. Understanding the variation along with the average performance and addressing the root causes for variation will help you better conform to customer expectations.
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What is your Employee Value Proposition?
What is the most influential lever for employee retention at your workplace? Have you defined what is your employee value proposition? What would make them stick their neck out and go the extra mile to achieve the business goals? Creating an employee value proposition is not just a retention strategy. A valued, committed team will help the company create customer delight, better manage change, perform well under stress, attract new talent and multiple other benefits.
Business Strategy: Determine the transfer function
Most business meetings, reviews, dashboards focus on the key performance indicators (KPIs) as a measure of success. These KPIs are the output or outcome of a business process or a combination of processes. In a transfer function, an outputs is denoted as “Y”. However, it is difficult to have a direct control on “Y” or process output without identifying, monitoring and controlling the various inputs to the process – the many “X”s.
Develop Employee Skills to Achieve Business Objectives
In-house training programs and workshops have become a norm in large and successful organizations to develop employee skills. Skill development and capability building workshops help increase employee engagement and satisfaction.
Are you missing out on Sales?
Small business data from one of SurePayroll’s small business scorecard reveals that 74% of small business websites do not have eCommerce features on their website. Only a quarter of small businesses use their website to conduct sales. Even with growing ease of online purchase and preference of customers to buy almost everything online, 42% of…
Sales Strategy – The 90 / 60 / 30 rule
We live and work in a connected world and global economy. The internet and easy access to communication channels, networking sites and lead generation tools help us connect with strangers to build our sales pipeline. While we may ensure we share emails and messages with all prospects as a sales strategy, the sheer volume of…
Increasing Sales for Your Small Business
No matter how good the product, you need a dedicated sales team and strategy. Check these tips for increasing sales for your small business.
Chatbots are here to stay!
A recent report by Jupiter Research forecasts that chatbots (Chat Robots) will be responsible for cost savings of over $8 billon per annum by 2022 for the Banking and Healthcare sectors, up from $20 million last year. Chatbots are gaining popularity and many predict 2017 to be the year of chatbots. The growing trend and…
Unlock the power of Referrals!
In the quest to acquire new business and clients, small & mid-sized BPO / IT companies look to explore all possible options: social networking, direct mails, cold calling, conferences and outsourcing consultants. However, most of them fail to utilize the existing client network and never check for recommendations and referrals. Net Promoter Score (NPS) is…
Is your business strategy aligned to your Customer needs?
Customer needs are often hazy. Hence it is important to analyze customer feedback and align it with the overall business strategy. Kano Model is a powerful technique to evaluate customer feedback and requirements.