The Business Process Outsourcing (BPO) industry is gradually shifting from on-premise software to cloud-based services. The benefits of using cloud services for BPO include scalability, flexibility, reduced costs, and improved efficiency. The shift to cloud services is helping to propel the BPO industry forward and increase its global competitiveness.
Tag: BPO
The Rise Of AI In Business Process Outsourcing: What You Need To Know?
AI has been applied in a variety of domains such as finance, healthcare, transportation, manufacturing, and agriculture. In recent years, there has been an increase in the application of AI in business process outsourcing (BPO), and it’s changing the game.
The Top 5 Outsourcing Mistakes You Don’t Want To Make
When it comes to outsourcing, it’s important to make sure you’re doing it correctly. If you’re not careful, you could end up making some costly mistakes. In this article, we’ve covered the top 5 outsourcing mistakes you don’t want to make.
The Pros and Cons of Outsourcing Customer Service
Most businesses these days understand that in order to stay competitive, they need to find ways to offer their customers the best possible service. And one of the best ways to do that is by outsourcing customer service. In this article, we will look at the pros and cons of outsourcing customer service to a…
Call Center Service Level – Are you measuring it right?
Call Center service level is a measure of efficiency. It measures what percentage of calls were answered within a specified amount of time. Do you measure service level for your customer helpdesk? Do you measure it right?
How to choose a customer service call center for your business?
Did you know that 80% of companies use customer service as a way to differentiate themselves from their competition. Almost 70% of all customer interactions are handled by contact center executives. Speaking to a customer service rep on the phone remains the preferred channel for most customers. When you decide to outsource, how do you choose a customer service call center? Partnering with the right service provider is a critical step in delivering a world class and unified customer experience.
Is there a Shelf Life for a BPO Executive?
A lot of has been written about employee attrition in call centers. Call Centers have a relatively high employee attrition rate compared to other industries. Companies invest a lot of efforts and resources to retain call center executives. While working on an employee engagement and development plan last week, one of the participants surprised us…