Starting a small call center can be a great way to earn extra income or even start a new business. But one of the biggest challenges you’ll face is getting clients. What should be your strategy to get clients for a small call center?
Tag: Business Strategy
Look Beyond the MEAN
The extremes on both sides of the curve strongly influence customer behaviour. Hence, It is important to look beyond the MEAN to address the variation in a process. Understanding the variation along with the average performance and addressing the root causes for variation will help you better conform to customer expectations.
Business Strategy: Determine the transfer function
Most business meetings, reviews, dashboards focus on the key performance indicators (KPIs) as a measure of success. These KPIs are the output or outcome of a business process or a combination of processes. In a transfer function, an outputs is denoted as “Y”. However, it is difficult to have a direct control on “Y” or process output without identifying, monitoring and controlling the various inputs to the process – the many “X”s.
Sales Strategy – The 90 / 60 / 30 rule
We live and work in a connected world and global economy. The internet and easy access to communication channels, networking sites and lead generation tools help us connect with strangers to build our sales pipeline. While we may ensure we share emails and messages with all prospects as a sales strategy, the sheer volume of…
Increasing Sales for Your Small Business
No matter how good the product, you need a dedicated sales team and strategy. Check these tips for increasing sales for your small business.
Unlock the power of Referrals!
In the quest to acquire new business and clients, small & mid-sized BPO / IT companies look to explore all possible options: social networking, direct mails, cold calling, conferences and outsourcing consultants. However, most of them fail to utilize the existing client network and never check for recommendations and referrals. Net Promoter Score (NPS) is…
Is your business strategy aligned to your Customer needs?
Customer needs are often hazy. Hence it is important to analyze customer feedback and align it with the overall business strategy. Kano Model is a powerful technique to evaluate customer feedback and requirements.