Customer service is the cornerstone of building brand loyalty and fostering positive customer relationships. In today’s competitive business landscape, delivering exceptional customer experiences is no longer a choice, it’s a necessity. In this blog post, we’ll discover the strategic advantages of outsourcing customer service.
Tag: Customer Service
The Pros and Cons of Outsourcing Customer Service
Most businesses these days understand that in order to stay competitive, they need to find ways to offer their customers the best possible service. And one of the best ways to do that is by outsourcing customer service. In this article, we will look at the pros and cons of outsourcing customer service to a…
What is the meaning of Outsourcing?
Outsourcing started being recognized as a formal business strategy in the early 1990s. However, the practice of hiring another business to perform certain business functions started in the 1970s and gained prevalence throughout the 1980s. The term “Outsourcing” is believed to have been coined no later than 1981. It comes from the phrase “outside resourcing”.
How to choose a customer service call center for your business?
Did you know that 80% of companies use customer service as a way to differentiate themselves from their competition. Almost 70% of all customer interactions are handled by contact center executives. Speaking to a customer service rep on the phone remains the preferred channel for most customers. When you decide to outsource, how do you choose a customer service call center? Partnering with the right service provider is a critical step in delivering a world class and unified customer experience.
Chatbots are here to stay!
A recent report by Jupiter Research forecasts that chatbots (Chat Robots) will be responsible for cost savings of over $8 billon per annum by 2022 for the Banking and Healthcare sectors, up from $20 million last year. Chatbots are gaining popularity and many predict 2017 to be the year of chatbots. The growing trend and…