When it comes to outsourcing, it’s important to make sure you’re doing it correctly. If you’re not careful, you could end up making some costly mistakes. In this article, we’ve covered the top 5 outsourcing mistakes you don’t want to make.
Tag: Outsourcing
The Pros and Cons of Outsourcing Customer Service
Most businesses these days understand that in order to stay competitive, they need to find ways to offer their customers the best possible service. And one of the best ways to do that is by outsourcing customer service. In this article, we will look at the pros and cons of outsourcing customer service to a…
The Top 3 Proven Benefits of Outsourcing HR to a Third Party Provider
If you’re on the fence about outsourcing your HR to a third-party provider, these are some proven benefits that may help you make a decision. By choosing a reputable and experienced provider, you can rest assured that your HR needs will be taken care of, freeing up your time to focus on other areas of your business.
What is the meaning of Outsourcing?
Outsourcing started being recognized as a formal business strategy in the early 1990s. However, the practice of hiring another business to perform certain business functions started in the 1970s and gained prevalence throughout the 1980s. The term “Outsourcing” is believed to have been coined no later than 1981. It comes from the phrase “outside resourcing”.
Call Center Service Level – Are you measuring it right?
Call Center service level is a measure of efficiency. It measures what percentage of calls were answered within a specified amount of time. Do you measure service level for your customer helpdesk? Do you measure it right?
Do you monitor the success of outsourcing agreements?
Lack of clarity and communication are the major reasons why outsourcing agreements fail to meet objectives. Clients are quick to conclude that the agency was not competent and the search for a new outsourcing vendor begins. Like all other processes, the success of outsourcing is dependent on the preparation and adherence to the plan. Follow these tips to measure the success of outsourcing.
Most Important Digital Marketing Metrics: Assess Impact and Effectiveness
Digital marketing gives you access to tons of data. Here is a simple guide on the most important digital marketing metrics you should monitor to assess the impact and effectiveness of your digital marketing campaigns.
How to choose a customer service call center for your business?
Did you know that 80% of companies use customer service as a way to differentiate themselves from their competition. Almost 70% of all customer interactions are handled by contact center executives. Speaking to a customer service rep on the phone remains the preferred channel for most customers. When you decide to outsource, how do you choose a customer service call center? Partnering with the right service provider is a critical step in delivering a world class and unified customer experience.