Starting a small call center can be a great way to earn extra income or even start a new business. But one of the biggest challenges you’ll face is getting clients. What should be your strategy to get clients for a small call center?
Tag: Small Business
Do you monitor the success of outsourcing agreements?
Lack of clarity and communication are the major reasons why outsourcing agreements fail to meet objectives. Clients are quick to conclude that the agency was not competent and the search for a new outsourcing vendor begins. Like all other processes, the success of outsourcing is dependent on the preparation and adherence to the plan. Follow these tips to measure the success of outsourcing.
Small Business Case Study | Success Story
This small business case study is the example of a small digital marketing firm. How the Covid-19 lockdown impacted their revenue and the solution to bounce back.
Lead Management Process: Are you missing out on Leads?
Marketers who follow up with web leads within 5 minutes are 9 times more likely to convert them. Lead Management and monitoring helps improve conversion rate and sales revenue.
Look Beyond the MEAN
The extremes on both sides of the curve strongly influence customer behaviour. Hence, It is important to look beyond the MEAN to address the variation in a process. Understanding the variation along with the average performance and addressing the root causes for variation will help you better conform to customer expectations.
Are you missing out on Sales?
Small business data from one of SurePayroll’s small business scorecard reveals that 74% of small business websites do not have eCommerce features on their website. Only a quarter of small businesses use their website to conduct sales. Even with growing ease of online purchase and preference of customers to buy almost everything online, 42% of…